My god, this has angered me so much that I was yelling to the customer service agent.
Yes my online account issue is still not resolved, so I phoned up again ready to explain the issue to a new member of the so-called customer service team. To recap I log on and get an email saying thankyou for registering, a couple of days later I am no longer registered and have to go through the whole process again.
Today I was told that the computer system at Vodafone would not de-register me, which I told the agent that was bollocks and read out the list of emails saying I had registered. She then informed me, and this was the first person who has said this ‘That you can’t have postal bills and have an on-line account” This was after a long frustration of explaining the situation with her come backs of “Well the system is showing you don’t have an online account.” I know; I would say that is because its keeps being deleted. “But we can’t help you as there is no issue to investigate.” The issue is I register and the systems takes it away after a couple of days. “I’m sorry Sir we can’t investigate as you haven’t registered for an online account.” And so it went on, until she finally realised that I was right when I returned back to the evidence of the emails saying that I did in deed register for an online account. Anyway she said I couldn’t have both….
Now if this is the reason for the issue then why has no one else said this before????
The fact that this is a lie, as I have been told I can have both, as the online account section also allows you to place or lift calling bars, or look at My Vodafone (Kind of App store) I decided to take this has the best offer of a resolve but I will be phoning up and questioning the reasoning for this.
What this now means is I can’t access my Vodafone At Home billing or emails as I need to log into the My Account section to get to the link of @Home. However the helpful person informed me that they @home could send me paper billing and I could just access my email through my 3rd party client I would just need the @home team to send me a new password.
So within 15 mins my seven month issue seems to have been sorted. Fair enough, it means I can’t have an online presence as their stupid computer system won’t allow it, but it now means I will get my paper bills and my emails, and I will never have to go online to do anything.
So we will wait yet another month to see if this issue has completely been cleared up. I think we all know the answer will be no. But we can but hold our breath.